Under the header of Dynamics 365 Microsoft has transformed its business applications into a comprehensive suite that supports all business processes, from product development to sales and marketing. In this context Dynamics 365 Customer Engagement manages all the customer-oriented processes, from marketing through to sales and customer service. ‘Mobile First and Cloud First’, obviously.
The flexible, modular architecture, integration with applications like LinkedIn and Office, and the options for the flexible development of custom reports and apps via, among others, PowerBI and PowerApps, makes Dynamics a clear market leader in analyzes by Gartner and other analysts. This increasingly makes Dynamics the obvious choice. The real issue today is how to optimize the use of this comprehensive suite, and how to keep up-to-date with all the innovations. And for that, you need a partner who not only supports Dynamics, but has Dynamics ‘in its genes’.
Microsoft Dynamics CRM 365: the foundation for marketing, sales and service
Microsoft Dynamics 365 CRM is aimed at improving the customer experience. By conducting an engaged dialogue with customers on the basis of Customer Insights you can share the right information at the right time with Marketing Automation. This allows you to proactively surprise your customers by integrating all the customer activities via all the touch points in a 360-degree view. Microsoft Dynamics 365 Customer Engagement is fully integrated with Office 365, Azure Services, Cortana Intelligence, Power BI and Skype.
Microsoft Dynamics 365 CRM in 1 Minute
Anyone can get started with Microsoft Dynamics CRM quickly
As a Microsoft Dynamics 365 competence center BusinessBase provides the strategy, tools and implementation approach to give your customers more customized service, operate your company more effectively and, at the same time, discover the exact obstacles and opportunities of individual customers.